Terms of service

Last updated 17 October 2026

These terms are the agreement between you and nanou. We kept them short and readable. Please read them before you use the service.

1. The service

nanou is a personal assistant for families. You talk to it in Telegram, and it can use the services your family connects (email, calendar, documents, WhatsApp, bank and crypto accounts, and others) to help with everyday tasks. In these terms, “nanou” and “we” mean the service and the team that runs it.

nanou is in private preview. Features change, and some described on our home page are still being rolled out. We'll tell you before we remove something you pay for.

2. Accounts and invites

• nanou is invite-only. You need an invite and a Google account to sign up, and you must be at least 18.
• The person who creates a household is responsible for it and for the members they invite into its group.
• Keep your Google account and your Telegram account secure. Anyone who can use them can use your assistant.

3. The assistant acts for you, with your approval

• The assistant reads, searches and prepares things freely. Anything that sends or changes data, like an email, a message or a calendar invite, waits until a family member approves it in Telegram.
• When you approve an action, it's your action. Check what you approve, including who it goes to.
• The assistant can't move money. Bank and crypto connections are view-only.
• When you connect a service, you confirm you're allowed to, and that you follow that service's own terms.

4. AI can be wrong

nanou uses AI models that can misunderstand, miss things or state wrong facts with confidence. When it acts as your coach, accountant, tax advisor, medical guide or anything else, it gives general help, not professional advice. Check important answers yourself, and ask a qualified professional for medical, legal, tax or financial decisions. In an emergency, call your local emergency number.

5. Fair use

Please don't use nanou to:

• break the law, or harm, harass, deceive or spy on anyone;
• access accounts or data you're not allowed to;
• send spam or bulk messages;
• attack, overload or reverse-engineer the service, or try to reach another family's data.

We may pause an assistant that is being misused, and we'll tell you why.

6. Plans and billing

• Plans are billed monthly or yearly in euros, in advance, through Stripe. Prices include VAT.
• An invite can include free days, with no card needed. To keep using nanou after them, choose a plan. Nothing is charged until you do.
• Each plan includes a number of requests a month. If you run out, you can buy a top-up (500 requests for €9). Unused requests don't roll over.
• You can change plan or cancel at any time in the billing portal. Cancelling stops renewal, and you keep access until the end of the period you've paid for.
• If you're a consumer in the EU, you can withdraw within 14 days of your first payment and get a full refund. Just write to us.
• If a payment fails, Stripe retries it and we get in touch. If it still hasn't gone through after a reasonable time, we may pause your assistant until it does.
• We'll tell you at least 30 days before a price change, and you can cancel before it applies.

7. Your data

Your family's data stays yours. We only use it to run the service for you, as explained in the privacy policy, and we never sell it or use it to train AI models.

8. Closing your account

You can close your account at any time by cancelling your plan and writing to us. We may close an account that seriously or repeatedly breaks these terms, after warning you when we reasonably can. Once a household is closed, we delete its assistant and data as described in the privacy policy.

9. Responsibility

We work hard to keep nanou available and safe, but we can't promise it will never be interrupted or make a mistake. We aren't responsible for losses caused by actions you approved, by services you connect, or by events outside our reasonable control. Otherwise, our total liability is limited to what you paid us in the 12 months before the problem. None of this limits rights you have under consumer protection law, or our liability for gross negligence, intent, or harm to life and health.

10. Changes to these terms

If we change these terms, we update the date at the top and tell account holders about important changes by email at least 30 days before they apply. If you don't agree, you can cancel before then.

11. Law and disputes

These terms are governed by the law of France. If you're a consumer, you keep the protection of the law of the country where you live, and you can bring a claim there. Please write to us first. Most things can be fixed quickly. EU consumers can also use a free consumer mediation service.

Questions? Write to hello@nanou.ai.